WELCOME TO THE

NCVPS HELP DESK SITE

All Students must get their user name and password for course login from their school's Distance Learning Advisor (DLA) prior to the course start date.

CONTACTING THE NCVPS PRESIDUM HELP DESK

The help desk is a 24-Hour/7 days a week Main Help Desk

1.866.223.1028 (toll-free)

NCVPS 24 Hour Help Desk Site

Presidium can help with the following:

• Fix glitches in Blackboard

• Notify Blackboard of an outage

• Reset Blackboard passwords

• Assist in performing tasks in Blackboard

• Escalate registration and policy questions to NCVPS staff

• Answer Wimba tools questions

CONTACTING THE DISTANCE LEARNING ADVISOR (DLA)

Your Distance Learning Advisor is the person who registered you at your local public school.  If you need further information on who this person is, please send an email with your high school name to the Virtual Learning Consultant.

CONTACTING YOUR INSTRUCTOR

If you need to contact the instructor of your course, please check the course for a staff or faculty button on the menu for their email and phone number.  If you continue to have difficulty contacting your instructor, please see your Distance Learning Advisor (DLA) on your school campus.

The instructor can help with the following:         

• Answer course content questions

• Reset tests and quizzes

• Fix dead links

• Answer basic Blackboard questions

OUTSIDE PROVIDERS HELP DESK

Students enrolling in courses by outside providers, Oklahoma State, Florida Virtual, etc. will receive instruction directly from their provider for course log in.

Contact Info for Outside Providers