Help Desk Issues with Certain Emails
We are experiencing issues sending help desk responses to the following email domains:
When submitting a Help Desk ticket, please use an alternate email address other than one of the above domains. We are working to resolve the issue.
If you’re using Chrome, please update your Chrome browser to the latest version Version Version 64.0.3282.119. To update Google Chrome, follow these steps:
- On your computer, open Chrome
- At the top right, click More
- Click Help
- Click About Chrome
Opening a Ticket with the Virtual Support Center
The Virtual Support Center is our one-stop shop for resolving technical and other issues, including enrolling, course access, funding, withdrawals, advice, and special requests.
Please visit our Opening a Ticket webpage to see ticketing details and tips on expediting your ticket.
If you have had your password reset through the Virtual Support Center, the new password will not expire unless you have reset it again. Occasionally, multiple people will request a student’s password to be reset (i.e. the student, ELA, lab facilitator, and/or parent), so the password is reset multiple times. This, of course, causes confusion. It’s always best if only one person requests a password reset for a student.
If you have forgotten what your password was reset to, you can look up the help desk ticket to access the new password or click on “Forgot Password” on the course login page.
Student Email Confirmations in Canvas
Students should make sure that NCVPS teachers have their correct email addresses, and those email addresses should be confirmed in our Canvas learning management system. This will allow students to receive messages from their teachers and peers in the course forum.
Here’s how to confirm student email addresses in Canvas:
Click on “settings” on your name in the upper right side of your course.
Click on “Add Email Address” under Ways to Contact on the right of screen.
Add your correct email if Canvas is not displaying your correct email.
Click on “Register email.”
Click the star next to your correct email address.
For additional information, please see our Tech Requirements: