Tech Updates and Messages

Tech Updates and Messages

Help Desk Issues with Certain Emails

We are experiencing issues sending help desk responses to the following email domains:

AOL
BellSouth
Carolina.rr.com
Roadrunner.com

When submitting a Help Desk ticket, please use an alternate email address other than one of the above domains. We are working to resolve the issue.

Chrome Update

If you’re using Chrome, please update your Chrome browser to the latest version Version Version 64.0.3282.119. To update Google Chrome, follow these steps:

  • On your computer, open Chrome
  • At the top right, click More
  • Click Help
  • Click About Chrome
  • Relaunch

Opening a Ticket with the Virtual Support Center

The Virtual Support Center is our one-stop shop for resolving technical and other issues, including enrolling, course access, funding, withdrawals, advice, and special requests.

Please visit our Opening a Ticket webpage to see ticketing details and tips on expediting your ticket.

Password Reset

If you have had your password reset through the Virtual Support Center, the new password will not expire unless you have reset it again. Occasionally, multiple people will request a student’s password to be reset (i.e. the student, ELA, lab facilitator, and/or parent), so the password is reset multiple times. This, of course, causes confusion. It’s always best if only one person requests a password reset for a student.

If you have forgotten what your password was reset to, you can look up the help desk ticket to access the new password or click on “Forgot Password” on the course login page.

Student Email Confirmations in Canvas

Students should make sure that NCVPS teachers have their correct email addresses, and those email addresses should be confirmed in our Canvas learning management system. This will allow students to receive messages from their teachers and peers in the course forum.

Here’s how to confirm student email addresses in Canvas:

Click on “settings” on your name in the upper right side of your course.
Click on “Add Email Address” under Ways to Contact on the right of screen.
Add your correct email if Canvas is not displaying your correct email.
Click on “Register email.”
Click the star next to your correct email address.

Tech Requirements

For additional information, please see our Tech Requirements:
https://ncvps.org/technology-requirements