Parent FAQs

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Welcome to our Frequently Asked Questions page for parents!

Parents can find answers to their questions here.  If you can’t find the answer you are looking for, contact our Virtual Support Center.  Just click on “Open a New Ticket” and include all the important details in your question.

Registration

When do your classes begin?

Visit our calendar to see our registration dates.

 

Can my home-schooled or private school child take your courses?

Absolutely! Non-public school student policies for registration and enrollment can be found on our Home and Private School webpage.

How do I register my child for a course?

Visit our How to Register page to see how to enroll as a parent of a public school, home school, or private school student.

Courses & Grades

What type of courses does NC Virtual offer?

We offer over 150 courses including standard, core, honors, Advanced Placement, CTE, world languages, arts, physical education, flex learning, OCS, and mastery. See our catalogs page.

How do students get help in their courses?

NC Virtual is a support organization. All of our departments support both students, parents, and schools in their courses.

Students have support from their NC Virtual teachers, our Virtual Support Center, the Peer Tutoring Center, and their school’s e-learning advisor. We also have supports for parents and mentors. Visit our Student Help page for the full details.

How do I check my child's grade?

Parents can download the Canvas Parent app or use the Canvas web portal to track their students’ grades. See our Canvas App page for details.

I don't think my child's grade is correct. Who do I contact?

Please contact the advisor at your son/daughter’s school and have them open an online ticket. Due to state and federal regulations, we have to correspond with officials at the local school with grade issues or personal issues. As soon as we receive the ticket from the school, we will try our best to resolve the issue.

Will the NC Virtual grade appear on the school report card?

We believe we have the highest quality online courses in the country. Our courses are designed by teams that include some of the best subject-area teachers in the state. We use the Quality Matters (QM) rubric as the foundation for our courses. QM is the industry standard in certifying online courses. Therefore, our courses are both robust and rigorous. They meet all the North Carolina standards. They are not designed for quick and easy credit. Designed for mastery.

NCAA

Do NC Virtual courses meet NCAA standards?

Yes, our courses do meet NCAA standards. You can see the approved list of NCVPS courses on the NCAA website and searching STATE: North Carolina, CITY: Raleigh; SCHOOLS: North Carolina Virtual Pub Sch. If you are a school and need more information on how to document the course on a student’s transcript, the following Quick Reference Guide (QRG) shows the NCAA approval process.

The NCAA is requesting a transcript from NC Virtual. What should I do?

NCVPS does not provide transcripts because the school who enrolled the student in the online course is considered the North Carolina “school of record” and awards the credit for the student. If they are requesting the transcript, please go back to the North Carolina school who enrolled the student and ask them to provide a transcript indicating the student took the online course with NCVPS. The school has been provided information on how to record this information so that the NCAA will accept this information without asking for further information from the student. The North Carolina school must make sure they designate that the online course is from NCVPS for example – Math I and not just ONLINE Math I.

How do I know which NC Virtual classes the NCAA will accept?

The North Carolina Virtual Public School is listed as an approved school on the website. You can find NCVPS by using the following listing for our school: North Carolina Virtual Pub Sch

Should I send my permission form to NC Virtual for a transcript request?

No, you must send this form directly to the North Carolina school that enrolled you into the NCVPS Course. NCVPS does not provide transcripts since we are a supplemental program and not considered the North Carolina “school of record”.

Will the NC Virtual grade appear on the school report card?

We believe we have the highest quality online courses in the country. Our courses are designed by teams that include some of the best subject-area teachers in the state. We use the Quality Matters (QM) rubric as the foundation for our courses. QM is the industry standard in certifying online courses. Therefore, our courses are both robust and rigorous. They meet all the North Carolina standards. They are not designed for quick and easy credit. Designed for mastery.