Below are some frequently asked questions for students.
Please click on the question to view the related answer.
Are you having difficulty logging in? Here are the solutions:
- Be sure that you have your correct username and password. Your school will issue you this login information. NCVPS does not issue usernames and passwords.
- NCVPS has its own Canvas login web address. Be sure to use the NCVPS Canvas site to log into your courses.
- If this is your first time logging in, confirm with your e-learning advisor (ELA) that you are enrolled and not waitlisted.
- If you were just registered today, it will take 24 hours to get access.
- If you had an NCVPS class before in Canvas, and you changed your password, then that is the password that you will need to use.
- If you still cannot log in, open a ticket with our Virtual Support Center at this link. Be sure to include your name, PowerSchool ID number, school, and course that you’re trying to log in to.
- If you have forgotten your password, use the “Forgot Password” feature on the login page. This will work if you have your correct email address identified in the course settings.
Technical Course Questions
The following are directions on how to troubleshoot attaching a file: Make sure the file was saved properly with a valid extension that is compatible with Canvas. i.e. Wrong= "assignment.doc.docx", Correct = "assignment.doc" or "assignment.docx"
If you continue to have problems, contact your instructor or the Virtual Support Center
- To be successful taking an online course, one needs to have good reading and comprehension skills, solid communication skills and excellent time management skills. Although we do not expect you to be computer experts, we do expect that you have basic computer skills: sending emails and attaching files to emails. And yes, we do expect you to have a computer with Internet access.
- Whether you take an online course through NCVPS from home or from a computer lab at your school, you will need to know the requirements of the course(s) you are taking. You will find a syllabus in each course; print out this syllabus. Keep a calendar of the due dates. Use your weekends to get ahead. Stay current in submitting your assignments. Communicate with your teacher.
- Teachers realize emergencies happen: computers crash; you are hospitalized; a death in your family occurs. We all have or will experience these situations in life; just let your teacher know. Your teacher will work with you. Make sure you have your teacher’s phone number and email address copied down on paper, posted near your computer….just in case you should need it. If you can’t call, have your parents/guardians call your teacher. Please do not remain silent.
- Your teacher will have office hours. If you are struggling with an assignment, contact your teacher during these office hours. Some of you may have to get a tutor (or a friend) to help you. But we do expect you to do your own work.
- You will need to keep in touch with your E-Learning Advisor (ELA) at your school. Let your ELA know how things are going for you. Your ELA will also assist you in getting textbooks and materials (if needed) and will be responsible for scheduling you to take state mandated EOC tests for courses that require them. So drop in on your ELA occasionally to make sure you stay informed.
- We do expect you to have read and to adhere to the NCVPS policies and procedures.
Each school has a E-learning Advisor (ELA). This individual helps students at their school register to take an online NCVPS course(s). Your ELA could be an assistant principal, a guidance counselor, or even a media center specialist. You will need to ask. The ELA is important in the registration process; he or she will help you make the right decisions in selecting an online course(s). Also, your grades will be sent to the ELA at your school. Your ELA will also assist in the administering of any state mandated End-of-Course tests (EOCs). Your ELA is the only person who can drop you from a course or add you to a course. Make sure you are aware of the dates in which you can add or drop a course from NCVPS. There are no drops after the 10th day of class.
Make sure you understand who is responsible for answering which questions
Your ELA can help with the following:
- Register you to take a NCVPS online course(s)
- Drop or withdraw you from a course(s)
- Inform you of dates for EOCs and VOCATS testing
- Help you contact your instructor
Your instructor can help with the following:
- Answers questions about the content in the course
- Help arrange tutoring in our peer tutoring program
- Resets tests and quizzes
- Fixes dead links
- Answers questions about grades
The NCVPS Virtual Support Center can do the following:
- Fixes glitches and technical problems in your course
- Resets usernames and passwords
- Assists in how to perform a task in Blackboard or Moodle, for example, post to a discussion forum.
- Help you contact your instructor
- Canvas Parent App & Web Portal
- Culture Café
- Getting Started for Students
- Home School & Private Schools
- How to Register
- NCVPS Courses – An Inside Look
- NCVPS Super Student Awards
- Peer Tutoring Center
- Special Education/504 Services
- Student Course Login
- Student/Parent Handbook
- Summer School Guide
- Virtual Support Center