You can find links to our Virtual Support Center on our homepage at the top and on various support pages.

Features

Our support center has several important features:

• Each user will create an account. This will help you better track the tickets you submit.
• You can see the progress of your ticket in real-time.
• Because you have your own account, you will no longer receive a confirmation ticket when you first submit a ticket, but you will get an email when you receive a response.
• Users can view all of their previous tickets.

How to Submit a Ticket

To submit a help ticket at our Virtual Support Center, create an account first. Watch this short video overview and check out the screenshots below:

3 Support Center Steps

NOTE: You can still submit a ticket without creating an account first; however, we strongly urge you to create an account first. This will save you a number of steps. If you submit a request without first creating an account, the system will assign you a random password. In this case, to view your ticket responses, choose the “Login” tab and enter your email address. You will then select the Lost Password link and have the password reset instructions sent to your email. Please open the email and follow the instructions to reset your password. The system will then take you back to the help desk site, and you should be automatically logged in. The password that you choose will remain in effect until you decide to change it.