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Students in a classroom

Student Help

Our 2-Click Help Pledge

We are here to help our students, and help is never more than two clicks away in our NCVPS courses or on our NCVPS website.

Your NCVPS Course

Students, let’s check out your course, first. When you’re logged into your course, click on the “Home” button to find your teacher contact information and links to the Peer Tutoring Center and Virtual Support Center.

Meet the Teacher, Virtual Support Center, and Peer Tutoring on the course homepage

Those three links can help you tremendously in your course! You can get questions answered about your lessons and assignments, and you can get help with your tech issues related to your course. Below, you will see exactly what your NCVPS teacher, the Peer Tutoring Center, and the Virtual Support Center can do for you.

The NCVirtual Website

The good news, you’re already here on our website’s Student Help page! We’ve tried to make it easy to find this page. It’s the very first link at the very top of our website:

student help button

Support Features

Now, let’s take a look at all our support features. You’ll find help for certain things in specific places. For example, you wouldn’t ask your ELA for help in solving an equation, and you wouldn’t open a help ticket to find out what your grade is. Check out each feature below to see who can help you with what.

Getting Started as an NCVPS Student

We have help for you before you even get started in your course. If you are a new NCVPS student, check out Getting Started as an NCVPS Student page. The page will prepare you for your course and guide you through the first day of class.

Printable Guides

We have four printable guides for students. These are great to have alongside you as you begin your course.

Visit our Printable Guides page to see all our guides.

NCVirtual’s Virtual Support Center

Students should open a Virtual Support Center (also called the “help desk”) ticket if they have any of the following questions or problems:

  • general questions about NCVPS
  • login does not work
  • unable to submit an assignment
  • something doesn’t work in their courses
  • can’t contact their teacher

The Support Center also helps e-learning advisors, school and district staff personnel, NCVPS teachers, and parents. The Support Center also serves NCVPS students and teachers, school-based facilitators and e-learning advisors (ELAs). Watch our Support Center video for an overview.

Step 1: Visit the Virtual Support Center page. You will also find the link on the home page of your NCVPS course.

Step 2: Sign in to your support center account. Visit our Virtual Support Center Guide to see how to set up a support center account. It’s quick and easy!

Step 3: Choose your role (student).

Step 4: In the ticket, include your First and Last name, PowerSchool number, your email, and the course and teacher that you need help with. If you’re an ELA opening a ticket for a student, be sure to include all that same information in your ticket.

Note: If you are getting an error message when you try to log in or submit an assignment or in any NCVPS function, it helps to include a screenshot! You can attach the screenshot right to your help ticket.

Step 5: You will get a message in your email account when your ticket is responded to. Or just log back in later to see the response.

Online tickets will be addressed throughout the instructional day. We will handle these in the order they are opened.

NCVirtual Instructors

Instructors help you with all instruction and grade questions. Contact information for teachers can be found on the home page of your course. The instructor can help with the following:

  • Answer course content questions
  • Reset tests and quizzes (only your teacher can reset tests or quizzes for you to take again)
  • Fix links that are not working
  • Answer basic questions about Canvas

E-Learning Advisor

Each school has an e-learning advisor (ELA). ELAs help students with registering, dropping or withdrawing, and other school-based issues and questions. We have printable guides for ELAs, as well! If you’re an ELA, please check out all our printable guides. Contact us through our Virtual Support Center whenever you need to!

Peer Tutoring Center

Peer tutors can help students in numerous areas. Students can access the tutoring center from the home page of their course. Follow this link for full details on the peer tutoring program. The Peer Tutoring Center offers the following services:

Quick Question services are available to all NCVPS students. The purpose of this service is to quickly provide assistance to students as they begin to navigate Canvas and their courses.

Virtual Buddies help students with time management, organization, study skills, motivation, and encouragement.

Peer Tutoring helps students with specific needs within their courses. They can help explain the content in a course.

The Writing Center provides detailed feedback and encouragement in the writing process.

The English Language Learner Center works with EL students one on one to assist them in achieving success in all of their courses.

Tech Support helps students with the basic technology in an NCVPS Canvas course. Unsure how to submit an assignment, Tech Support will help!

College Readiness Services includes resources for Study Tips, Standardized Testing, Class Help, Extracurricular Activities, and the NCVPS Cafe. It also houses an interactive discussion forum for students to ask questions about topics like Applying for College, Preparing for Exams, Scholarships, Internship Opportunities, and Extracurricular Activities.

You can access the Peer Tutoring Center from the home page of your course. See the image above.

Parents and Mentors

We’ve got you covered, too! We know you want to help your students. Check out these three resources: